Privacy Policy

Introduction

XSolar USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar panel monitoring and maintenance services, including our website and mobile applications.

Information We Collect

Personal Information

When you register for our services or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Account credentials
• Property information related to your solar installation
• Payment and billing information

Solar System Data

Through our monitoring services, we collect:

• Real-time energy production data
• System performance metrics
• Equipment status and alerts
• Historical performance data

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide and maintain our solar monitoring services
• Send you system alerts and performance notifications
• Connect you with vetted service providers for maintenance and repairs
• Process payments and manage your account
• Improve our services and develop new features
• Communicate with you about service updates and promotions
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Partners: Vetted solar maintenance providers when you request services
• Technology Partners: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies & Consent

We use cookies and similar technologies to understand how visitors use the site so we can improve it. The first time you visit, you'll see a banner asking how you'd like us to handle these. Your choice is stored in your browser and can be changed at any time using the Cookie preferences link in the footer.

We group consent into the four categories defined by Google's Consent Mode v2:

• Analytics storage — lets Google Analytics set a first-party cookie so we can count returning visitors and measure which pages are useful.
• Ad storage — would let advertising tags set cookies for measurement.
• Ad user data — controls whether user data may be sent to Google for advertising purposes.
• Ad personalization — controls whether your activity may be used for personalized advertising.

If you accept: Google Analytics runs in its full form, sets a first-party _ga cookie, and we can see aggregated, non-identifying reports about site usage.

If you reject (or take no action in a regulated region): Google Analytics runs in cookieless mode. No _ga cookie is written and no personal identifiers are sent. Anonymous, aggregated pings still flow so we can see basic, modeled traffic counts, but we cannot link activity back to any individual.

We do not currently use any other tracking, advertising, or third-party marketing tags on this site. You can also clear cookies or block them entirely via your browser's settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: