Privacy Policy

Introduction

X Solar USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar panel monitoring and maintenance services, including our website and monitoring platform.

Information We Collect

Personal Information

When you register for our services or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Account credentials
• Property information related to your solar installation
• Payment and billing information

Solar System Data

Through our monitoring services, we collect:

• Real-time energy production data
• System performance metrics
• Equipment status and alerts
• Historical performance data

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide and maintain our solar monitoring services
• Send you system alerts and performance notifications
• Connect you with vetted service providers for maintenance and repairs
• Process payments and manage your account
• Improve our services and develop new features
• Communicate with you about service updates and promotions
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Partners: Vetted solar maintenance providers when you request services
• Technology Partners: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies & Consent

We use cookies and similar technologies to understand how visitors use the site so we can improve it. The first time you visit, you'll see a banner asking how you'd like us to handle these. Your choice is stored in your browser and can be changed at any time using the Cookie preferences link in the footer.

Our Google consent settings use the four categories below. The banner’s accept or reject choice updates these categories together:

• Analytics storage — lets Google Analytics set a first-party cookie so we can count returning visitors and measure which pages are useful.
• Ad storage — would let advertising tags set cookies for measurement.
• Ad user data — controls whether user data may be sent to Google for advertising purposes.
• Ad personalization — controls whether your activity may be used for personalized advertising.

If you accept: Google Analytics may set first-party cookies, including _ga, to measure visits and interactions. We use its reports to understand site usage.

If you reject (or take no action): Google consent settings remain denied. When Google Analytics is enabled, cookieless measurement requests may still be sent; rejecting cookies does not mean all measurement or network requests stop.

Our website also measures search activity and page performance. When enabled in our hosting platform, Replit project analytics can receive selected site-interaction events. The Google consent settings above do not describe every hosting or operational request. You can also manage cookies through your browser’s settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: